Ordering
How can I place an order?
Placing an order on the Dimart Store website is easy. You can follow the instructions on the How To Order page. Once you complete the order you will receive an order confirmation number starting with DS
Do I need to have an account to place an order?
No, you do not need to have an account to place an order.
How can I contact the seller/vendor?
You can contact the seller/vendor by going to the product page or seller's profile and click on the chat button on the bottom right
Delivery
How much does delivery cost?
Delivery fees depend on the vendor and your location. Contact the vendor directly through the chat feature to confirm the delivery cost to your location
When will my order be delivered?
Delivery timelines vary by vendor. Please reach out to the vendor directly for an estimated delivery time.
Returns and Refunds
What is your return policy?
Return policies are vendor-specific. We advise contacting the vendor within 24-48 hours of receiving your item if there’s an issue. Refer to our Return Policy for more details.
How do I request a refund?
Contact the vendor to discuss a refund. If unresolved, reach out to our support team for assistance.
Payment
What payment methods do you accept?
We accept Mpesa, Visa and Mastercard
Is the delivery fee included on my order?
No, delivery fees are paid upon receiving the item directly to the delivery personnel, based on your agreement with the vendor.
Vendors
How do I become a seller/vendor?
Click on the "Sell With Us" link at the footer of the page and follow the steps to sign up
Support
Who do I contact for more help?
For order-related issues, contact the vendor directly via the chat button on the bottom left of the product page or vendor's profile. For platform-related inquiries, reach out to our customer support team through the chat button at the bottom right of the homepage
What if I have a dispute with a vendor/seller?
Reach out to our support team for mediation if you are unable to resolve the issue with the vendor.